{"id":181,"date":"2020-09-13T09:00:24","date_gmt":"2020-09-13T09:00:24","guid":{"rendered":"https:\/\/projects.history.qmul.ac.uk\/student-information\/?page_id=181"},"modified":"2022-03-14T13:59:37","modified_gmt":"2022-03-14T13:59:37","slug":"help-support","status":"publish","type":"page","link":"https:\/\/projects.history.qmul.ac.uk\/student-information\/","title":{"rendered":"Help and Support"},"content":{"rendered":"<div id=\"accordionExample\" class=\"accordion my-3\">\n<div class=\"card\">\n<div id=\"headingOne\" class=\"card-header\">\n<p>General Support<\/p>\n<\/div>\n<div id=\"collapseOne\" class=\"collapse show\" aria-labelledby=\"headingOne\" data-parent=\"#accordionExample\">\n<div class=\"card-body\">\n<ol>\n<li><strong>Your Advisor:<\/strong> first point of contact for help with your university life. Contact them by email to book an appointment. Your adviser and their email address are listed on your <a href=\"https:\/\/mysis.qmul.ac.uk\/urd\/sits.urd\/run\/siw_lgn\">MYSIS record<\/a>.<\/li>\n<li><strong>School of History Student Support Team:<\/strong> If you have a general question please <a href=\"mailto:history-student-support@qmul.ac.uk\">email us<\/a>, <a href=\"https:\/\/projects.history.qmul.ac.uk\/student-information\/\" target=\"_blank\" rel=\"noreferrer noopener\">live chat<\/a> with us or reach out to us using the methods described on this page.<\/li>\n<li><strong>Directors of Student Support: <\/strong>If you need an extra person to help outside of your advisor please contact <a href=\"mailto:v.g.davis@qmul.ac.uk\">Virginia Davis<\/a>.<\/li>\n<li><strong>More Sources<\/strong>:\n<ul>\n<li><a href=\"https:\/\/www.welfare.qmul.ac.uk\/\">QMUL Advice and Counselling<\/a><\/li>\n<li><a href=\"https:\/\/www.nhs.uk\/service-search\/find-a-gp\/\" target=\"_blank\" rel=\"noreferrer noopener\">Find A GP (NHS Doctor)<\/a> \/ <a href=\"https:\/\/www.studenthealth.qmul.ac.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Student Health Centre<\/a><\/li>\n<li><a href=\"https:\/\/www.qmsu.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">QMSU<\/a> is independent and works for students, it has lots of resources and advocacy and events to help you.<\/li>\n<li><a href=\"https:\/\/togetherall.com\/en-gb\/\" target=\"_blank\" rel=\"noreferrer noopener\">Togetherall<\/a> is the student mental health platform QMUL subscribes to. Use it to do a course or connect anonymously.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div id=\"headingTwo\" class=\"card-header\">\n<p>Crisis Support<\/p>\n<\/div>\n<div id=\"collapseTwo\" class=\"collapse\" aria-labelledby=\"headingTwo\" data-parent=\"#accordionExample\">\n<div class=\"card-body\">\n<ol>\n<li><strong>Emergency numbers<\/strong>: <strong>999 <\/strong>for life or death emergencies and 111 on your phone for urgent health advice. <strong>020 7882 3333<\/strong> if you need campus emergency team.<\/li>\n<li><strong>Helplines:<\/strong> <a href=\"https:\/\/www.samaritans.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Samaritans<\/a> (crisis phone\/chat support), <a href=\"https:\/\/www.studentminds.org.uk\/findsupport.html\" target=\"_blank\" rel=\"noreferrer noopener\">Student Minds<\/a> (tailored mental health support for students) and search for your local council\u2019s mental health support provision. Tower Hamlets for example has a <a href=\"https:\/\/www.elft.nhs.uk\/service\/446\/Tower-Hamlets-Mental-Health-Crisis-Line-247\" target=\"_blank\" rel=\"noreferrer noopener\">24 hours crisis line<\/a>.<\/li>\n<li><strong>Mental Health First Aiders: <\/strong>A <a href=\"https:\/\/qmulprod.sharepoint.com\/:x:\/r\/sites\/HSDWebsiteDocuments\/Shared%20Documents\/HSD%20Website\/A-Z\/MHFA\/BBMHFA_Security%20List.xlsx?d=w79b9286f7ac4478cbd7d9f5a61573f42&amp;csf=1&amp;web=1&amp;e=Oym7BB\" target=\"_blank\" rel=\"noreferrer noopener\">full list is available here<\/a> or contact <a href=\"mailto:history-student-support@qmul.ac.uk\">the History Student Support Team<\/a> to talk directly and if you wish they can put you in touch with others.<\/li>\n<li><strong>Talk it out<\/strong>: Reach out to friends, siblings, loved ones and your course mates.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div id=\"headingThree\" class=\"card-header\">\n<p>Your Wellbeing<\/p>\n<\/div>\n<div id=\"collapseThree\" class=\"collapse\" aria-labelledby=\"headingThree\" data-parent=\"#accordionExample\">\n<div class=\"card-body\">\n<ol>\n<li><strong>Sleep<\/strong>: Read the <a href=\"https:\/\/www.nhs.uk\/live-well\/sleep-and-tiredness\/how-to-get-to-sleep\/\" target=\"_blank\" rel=\"noreferrer noopener\">NHS How to get good sleep<\/a> guide and the <a href=\"https:\/\/sleepcouncil.org.uk\" target=\"_blank\" rel=\"noreferrer noopener\">Sleep Council<\/a>\u2018s resources.<\/li>\n<li><strong>Connection:<\/strong> Be the one who reaches out and use real talk to discuss real things going on. You\u2019d be surprised how many people respond well to this. There\u2019s still time to join societies, contact old friends and meet new ones.<\/li>\n<li><strong>Exercise:<\/strong> Use the Couch to 5k or other similar apps to get into a routine of exercise that can improve your mood. Move around when studying to different places at home and at university if you need study space.<\/li>\n<li><strong>More Wellbeing Resouces: <\/strong>\n<ul>\n<li>Advice and Counselling: There\u2019s an amazing section on the <a href=\"https:\/\/www.welfare.qmul.ac.uk\/emotional-wellbeing\/\">Emotional Wellbeing here<\/a>.<\/li>\n<li>Local NHS services including your GP can do social prescribing including arts, mindfulness and many other well-being activities.<\/li>\n<li><a href=\"https:\/\/togetherall.com\/en-gb\/\" target=\"_blank\" rel=\"noreferrer noopener\">Togetherall<\/a> is the student mental health platform QMUL subscribes to. Use it to do a course or connect anonymously.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>Here to Help<\/h2>\n<p>If you have any questions about your studies, the School of History Office is available for students online 10am\u201312 noon and 2pm\u20134pm daily from Monday\u2013Friday.<\/p>\n<div class=\"profile-wrapper flex-grow-1 mx-auto d-flex flex-wrap\"><img decoding=\"async\" class=\"rounded-circle ml-auto my-3 \" style=\"width: 30%;height: auto\" src=\"https:\/\/projects.history.qmul.ac.uk\/wp-content\/uploads\/charlotte.jpeg\" alt=\"\" \/><img decoding=\"async\" class=\"rounded-circle ml-auto my-3 \" style=\"width: 30%;height: auto\" src=\"https:\/\/projects.history.qmul.ac.uk\/wp-content\/uploads\/shima.png\" alt=\"\" \/><img decoding=\"async\" class=\"rounded-circle ml-auto my-3 \" style=\"width: 30%;height: auto\" src=\"https:\/\/projects.history.qmul.ac.uk\/wp-content\/uploads\/matt.png\" \/><\/div>\n<p>The Taught Programmes Team is made up of Charlotte, Matt and (from December 2021) Shima. During the first few weeks of the term you might also find yourself speaking to one of the other members of the Office team. <a href=\"https:\/\/www.qmul.ac.uk\/history\/people\/professional-services-staff\/\">You can find out more about us on our staff web page<\/a>.<\/p>\n<h3>Contacting the Office<\/h3>\n<p>We are not currently able to offer drop-in visits to the School Office.\u00a0 To support you as quickly as possible we have set up a number of ways to contact us virtually.<\/p>\n<p>We hope that these will allow you to get a quick answer or solution.\u00a0 If we are not able to solve your problem online we will arrange a face-to-face slot with you.<\/p>\n<h4>Email<\/h4>\n<p>If you have a question about how your degree works, your timetable or your module enrolments, please email us on <a href=\"mailto:history-taught-programmes@qmul.ac.uk\">history-taught-programmes@qmul.ac.uk<\/a>.<\/p>\n<div>If you have a question about support, please email your advisor <span id=\"adviser-check\"><\/span> in the first instance. If you are unclear as to who your advisor is, or you have not yet had a response please email <a href=\"mailto:history-student-support@qmul.ac.uk\">history-student-support@qmul.ac.uk<\/a> and your email will dealt with by one of our support team.<\/div>\n<p>If you have a question about QMplus or other online systems used in teaching, you can email <a href=\"mailto:history-elearning@qmul.ac.uk\">history-elearning@qmul.ac.uk<\/a>.<\/p>\n<p>For general questions or issues with your username and password, or with access to services like email, calendar and the QMUL App, we are unlikely to have the kind of access needed to help.\u00a0 These kinds of questions should in the first instance be directed IT Services (ITS).\u00a0 You can find lots of information about IT at QMUL on the <a href=\"https:\/\/www.its.qmul.ac.uk\/services\/students\/\">IT Services webpages<\/a>.\u00a0 You can find out how to contact the helpdesk directly on the <a href=\"https:\/\/www.its.qmul.ac.uk\/support\/\">ITS Support<\/a> page.<\/p>\n<h4>Book A Call<\/h4>\n<p>You can book a time for us to call you using MS Teams using our booking page.\u00a0 This will automatically create a booking in your Teams calendar. <a href=\"https:\/\/projects.history.qmul.ac.uk\/student-information\/joining-meetings-in-ms-teams\/\">You can find out how to install and use Teams here<\/a>.<\/p>\n<p><a class=\"btn btn-primary btn-lg\" href=\"https:\/\/outlook.office365.com\/owa\/calendar\/TommyWhiteBookaMeeting@qmulprod.onmicrosoft.com\/bookings\/\">Make a Booking With Us<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>General Support Your Advisor: first point of contact for help with your university life. Contact them by email to book an appointment. Your adviser and their email address are listed on your MYSIS record. School of History Student Support Team: If you have a general question please email us, live chat with us or reach [&#8230;] <a class=\"read-more\" href=\"https:\/\/projects.history.qmul.ac.uk\/student-information\/\">Read More<\/a><\/p>\n","protected":false},"author":69,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-181","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/projects.history.qmul.ac.uk\/student-information\/wp-json\/wp\/v2\/pages\/181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/projects.history.qmul.ac.uk\/student-information\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/projects.history.qmul.ac.uk\/student-information\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/projects.history.qmul.ac.uk\/student-information\/wp-json\/wp\/v2\/users\/69"}],"replies":[{"embeddable":true,"href":"https:\/\/projects.history.qmul.ac.uk\/student-information\/wp-json\/wp\/v2\/comments?post=181"}],"version-history":[{"count":40,"href":"https:\/\/projects.history.qmul.ac.uk\/student-information\/wp-json\/wp\/v2\/pages\/181\/revisions"}],"predecessor-version":[{"id":558,"href":"https:\/\/projects.history.qmul.ac.uk\/student-information\/wp-json\/wp\/v2\/pages\/181\/revisions\/558"}],"wp:attachment":[{"href":"https:\/\/projects.history.qmul.ac.uk\/student-information\/wp-json\/wp\/v2\/media?parent=181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}